By analyzing user chat transcripts, you can identify common support issues and proactively address them, leading to improved customer satisfaction.
Get chat summaries of the entire messages in the conversation and sentiment insights based on your plan. To generate a summary DocsAI will use additional
Generate a plain text document from chat history to help DocsAI provide more accurate answers to similar questions in the future.
If you enable user email prompts and a user enters their email address or Identify users using code, a user check icon and their user ID will appear below the summary.
Learn more about identifying users via
Identify chat messages that contain feedback on the overall conversation. You can learn more about how users communication is being perceived and make adjustments accordingly
Conversations can be filtered based on
- Date and Time Range
- Feedback (Postive, Negative, All Feedback)
- Sentiment (Positive, Negative, Neutral)
You can also export them as
Get a comprehensive overview of all conversation activity and export it to PDF with a single click.
DocsAI currently only allows users to delete entire chat histories, but we are working on adding the ability to delete individual messages.
Let us know in the Feature Requests (opens in a new tab) if you're looking to improve DocsAI.