Frequently Asked Questions

What type of documents are supported?

Currently Websites, Plain Text and files like (.pdf, .docx, .txt) can be uploaded to the DocsAI. We are working on adding support. Send us an email at if you want to request a specific document type. If you're working with Google Docs you can export the documents as pdf or public website and try our support agents. (Integrations are coming soon)

Where is the document stored?

We store the embeddings of the document in pinecone database. It's currently hosted in US region. Uploaded files are stored in Cloudflare R2.

What are messages?

Messages is a conversation between user and the bot. A conversation can have any number of messages.

How to chat with my documents?

After you successfully uploaded documents you can go to ProjectYour Bot and start talking. You can also create a public link and share with anyone.

What are credits and how are they calculated?

DocsAI credits are a unit of measurement that is used to track the usage of DocsAI services. Each time DocsAI generates an answer to a question or writes a piece of creative content, it consumes one credit. DocsAI conversations can also consume credits, depending on the plan you are on and whether or not you have enabled summaries for your conversations. You can track your credit usage in the DocsAI Projects Dashboard.

What happens if I run out of credits?

If you run out of credits, you will continue to have access to unlimited text search depending upon the plan, but you will not be able to generate answers to questions. To continue generating answers, you can upgrade to a higher tier plan or contact us on for free credits if you are testing whether DocsAI works for you.

Are you using OpenAI and can I choose the model?

Yes, we are using OpenAI's gpt-3.5-turbo model. You can't choose the model yet but we are working on adding support for it.

Which languages are supported by DocsAI?

DocsAI currently supports all languages supported by the GPT-3.5 Turbo model, which is over 50. Some of the most commonly used languages include English, Spanish, French, Russian, and Japanese. You can test DocsAI with any language by uploading a document in that language. If DocsAI is able to generate text, translate languages, write different kinds of creative content, and answer your questions in an informative way, then it is working for you in that language.

If you want all answers in a particular langugae. Go to your project settings and modify the default prompt to suit your needs.

Do you provide refund?

No, we don't provide refund. You can cancel your subscription anytime and you will not be charged for the next billing cycle. You can start with smaller plans test it out and move to bigger plans if you like it.

Is DocsAI open source?

As much as I wanted to open source, it requries lot of effort to maintain it. If you wanted to contribute, drop in a star on the repo here (opens in a new tab). If there's enough interest, I will open source it.

I don't like the answer, can I suggest a better answer?

Yes, Go to the chats where you can see conversations with the users, On the top of the page you can click a button "Suggest answer" and you can give the answer you want.

Is self hosted version available?

We are working on it. If you are interested, send us an email and we can work it out for you.

Is there custom pricing or special discounts for me?

Yes, we can offer custom pricing and special discounts for our customers. Please contact us with your specific use cases and we will be happy to work with you to create a custom pricing plan that meets your needs. Although most of use cases our Professional plan is best suited.

We understand that every business is different, so we are open to offer a variety of pricing options to fit your budget and needs. To learn more about our custom pricing and special discounts, please contact us at We would be happy to discuss your specific needs and help you find the best pricing solution for your business.

How can I contact you?

Have a feature suggestion? Let me know by posting it here (opens in a new tab). Found a bug? Please report it here (opens in a new tab). For other inquiries, email me at or DM me on Twitter (opens in a new tab).